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Got Any Questions?
Whether it’s a sizing query, an order update,or just a friendly hello
our team is always ready to help. Drop us a message and we’ll get back within 24 hours.
our team is always ready to help. Drop us a message and we’ll get back within 24 hours.
FAQ's
When and how can I claim Warranty?
You can avail of our 6-month warranty policy for any plating or manufacturing defects found within six months of delivery.
Please note:
- The warranty applies only to jewelry products and coins.
- Warranty claims can be made exclusively through the ARTINE website.
How can I track the status of my order?
We usually process and ship all orders within 2-3 business days of receiving them. Once your order is shipped, you will receive notifications via SMS, email, and WhatsApp with details of the delivery partner and your tracking ID. We are committed to providing a smooth and timely delivery experience and are here to assist with any inquiries you may have regarding your order’s status.
What happens if I am not available to collect the order?
If you're unable to collect the order yourself, we would suggest you to make arrangements such as asking neighbor to collect the order on your behalf. If that's not possible, you can ask the Delivery Executive to deliver the order to you on the following day. Please note that this is not an assured service and would depend solely on your interaction with the Delivery Executive.
